Many organisations are already experimenting with artificial intelligence through writing assistants, chatbots, reporting tools, automated workflows or features built into existing business software. However, using several AI tools does not necessarily mean that the organisation has a clear strategy, suitable data, reliable controls or the ability to manage AI at scale. An ai maturity audit...

AI automation can reduce repeated work and help staff manage information faster. However, businesses should not automate a task simply because a tool can perform it. The first project should solve a real problem. It should also have clear inputs, useful data and manageable risk. Australian businesses are already using AI for customer service, content,...