Let’s face it. Service in the hospitality industry can be very beige at times - we have the opportunity to take the lead.
The guest expectation has changed and so must we if we wish to survive and succeed.
No longer is service the key - it is now about creating experiences for our guests that make an emotional connection.
The food, beverage, entertainment and other services we provide are a stage from which we can engage with our guests.
If we create outstanding guest experiences,