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"Isn't it frustrating when your computer starts to misbehave?"
You've got enough to do without your computer acting up and wasting hours of your valuable time.
However, most people can't afford a resident computer expert so they end up having to do the best they can with what they know themselves, risk a local, unpredictable "computer guy", or call a large corporate service provider and wait forever for mediocre, overpriced service.